Billing Officer

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Billing Officer


2-4 Years Experience Ghana Full Time GHC



The post holder is responsible for providing support to the accounting function; ensuring that all services/ clients are appropriately billed in accordance with hospital’s procedures, to maximize the hospital’s revenues.



  • Daily checking of billing sheets, specialist books, claims forms and correct any discrepancies.
  • Maintaining accurate billing records of the clients.
  • Collect all the information necessary to prepare bills for all clients.
  • Ensure proper filling of issued invoices and all relevant documents both in soft and hard for easy retrieval and audit reference purposes.
  • To ensure all bills requiring clarifications by clients are attended to promptly.
  • Deal effectively and resolve incoming queries on billings from patients, corporate clients and consultants.


Credit Billing

  • Preparing credit companies’ bills and invoices for services rendered.
  • Weekly consolidation and dispatching of credit companies’ invoices
  • Detect errors in billing processes and make appropriate corrections
  • Generate monthly invoices and account statement or all credit companies. Prepare pro-forma invoices for credit companies that request Annual Medical Exams, Pre-employment packages
  • Ensure that companies undergoing medical exams provide us with their staffs list and date of birth before registration and billing is done.
  • Work with IT department to ensure credit company packages for Annual Medical exams are set up in HMS before the medicals.


In-patient Billing

  • Billing of all inpatients (IP)clients on admission for services rendered.
  • Checking all inpatient bills before discharging.
  • Billing and checking of all Maternity & theatre cases done.
  • Making a Deposit for all Cash Clients on admission.
  • Monitor on daily basis the bills of inpatients and request additional payments as may be required
  • Communicate all inpatients cash clients bills to them for payment and ensure all cash inpatients settle all their bills before leaving the premise.
  • Perform any other assignment assigned by the financial controller or his assigns


Insurance Billing

  • Registration and billing of Insurance Clients which includes inspection and entry of card details
  • Ensuring compliance with RX billing processes
  • Registration and Billing of Clients on Foreign Insurance. Have sufficient knowledge or access to knowledge to provide correct information with regard to fees, excesses or co-payments on individual policies or individual procedures.
  • Photocopy all insurance cards and enter details into the HMIS
  • Exercising diligence in verification of clients eligibility to avoid mistakes
  • Liaising with other staff (nurses, doctors, radiographers, lab operatives etc.) to ensure all patients are appropriately billed
  • Preparation of monthly insurance invoices for clients.
  • Regular checking, review and reconciliation of insurance bills to ensure their accuracy.


Other Responsibilities:

  • Have sufficient knowledge of billing policy and procedures
  • Have adequate knowledge of credit company contracts relating to billing
  • Have sufficient knowledge to provide correct information such as prices, services etc.
  • Answer patient queries with good customer relationship and refer them to appropriate quarters


Person Specification

Qualification and Work Experience

  • Degree in Accounting, IT or relevant professional qualification.
  • 2years’ working experience in a similar role will be an advantage


Technical Competencies

  • Ability to use Microsoft Office Suite particularly Word and Excel
  • Knowledge of accounting principles and procedures
  • Ability to use computerized Accounting Package Solutions
  • Up-to-date knowledge of current accounting/auditing standards and methodologies


Personal Competencies

  • Strong verbal and written communication skills
  • Excellent problem solving and analytical skills
  • Ability to deal with people at all levels of the organization
  • Ability to prioritise and use initiative
  • Ability to multitask
  • Ability to handle sensitive company materials and information in a confidential manner
  • Ability to work as part of a team
  • High standards of personal integrity and adherence to professional and ethical standards
  • Strong time management skills
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